Terms & Conditions

📋 Introduction

Welcome to zg99, Bangladesh's trusted online gaming destination. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User") and zg99 ("Platform", "we", "us"). By registering an account, accessing the website at zg99.vip, or using any service offered by zg99, you confirm that you have read, understood, and accepted these Terms in their entirety.

These Terms apply to all products and services available on the zg99 platform, including cricket betting, live casino, slots, crash games, and fish shooting games. zg99 reserves the right to amend these Terms at any time. Continued use of the platform following any such amendments constitutes your acceptance of the revised Terms.

✅ Eligibility Requirements

To register and use zg99, all of the following eligibility criteria must be met at all times. Failure to meet any of these criteria may result in immediate account suspension and forfeiture of any pending balances or bonuses.

• You must be at least 21 years of age (21+ only).
• You must be a resident of or lawfully accessing the platform from Bangladesh.
• You must not be registered as a self-excluded player or have been previously banned from the platform.
• You must provide accurate, current, and complete personal information during registration.
• You must be acting on your own behalf and not as an agent or proxy for another person.

zg99 reserves the right to request identity verification documents at any stage of the account lifecycle, including during registration, prior to processing withdrawals, or when suspicious activity is detected on the account.

🔐 Account Registration & Security

Each player is permitted to maintain only one (1) active account on zg99 at any given time. Opening multiple accounts, whether under the same name, mobile number, device, or IP address, is strictly prohibited and will result in account closure and forfeiture of all associated funds.

• You are solely responsible for maintaining the confidentiality of your login credentials. Never share your username or password with any third party.
• zg99 will never ask for your full password via email, SMS, or phone call. Report any suspicious communication to our support team immediately.
• Any activity conducted through your account — including bets placed and withdrawals requested — is your responsibility, whether or not you authorised the action.
• Accounts that show prolonged inactivity (12 consecutive months or more with no login or transaction) may be classified as dormant and subject to the platform's dormant account policy.

All new accounts are subject to a standard verification process (KYC). zg99 uses SSL encryption to protect your personal and financial data at every step of this process.

💳 Deposits and Withdrawals

zg99 supports a range of convenient payment methods suited to Bangladesh-based players. All transactions are processed securely and in Bangladeshi Taka (BDT). Supported payment channels include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and selected online banking providers.

• The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500 unless otherwise stated in a specific promotion.
• Withdrawals will only be processed to the payment method originally used for the deposit. zg99 does not process withdrawals to third-party accounts.
• Processing times are typically within 1–24 hours for withdrawals; however, verification checks may extend this period. zg99 is not liable for delays caused by payment providers or banking partners.
• zg99 reserves the right to request supporting documentation for any withdrawal above ৳20,000 as part of its anti-money-laundering procedures.

Deposited funds are for gaming purposes only. Depositing funds without genuine intent to play, with the sole aim of exploiting a withdrawal mechanism, is considered a breach of these Terms and may result in account suspension.

🎁 Bonuses and Promotions

zg99 offers a range of promotional incentives including a welcome bonus, reload bonuses, cashback offers, and seasonal promotions aligned with events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the specific Terms applicable to each promotion.

• All bonuses carry a wagering requirement (rollover). Unless a promotion explicitly states otherwise, the standard rollover is 15x the bonus amount before any withdrawal can be made.
• Bonuses are non-transferable and cannot be exchanged for cash unless full wagering requirements are met.
• Only one welcome bonus is available per player, per household, per mobile number, and per IP address. Attempting to claim a welcome bonus more than once will be treated as abuse.
• zg99 reserves the right to withdraw or modify any bonus offer at any time. Bonus funds and free spins expire 7 days after issuance unless stated otherwise.

By accepting any bonus, you agree to the associated bonus Terms. If you do not wish to be subject to bonus Terms, please contact our support team before making a deposit to opt out of all promotional offers.

🛡️ Responsible Gaming Commitment

zg99 is committed to promoting responsible gaming across all its products. We provide tools including deposit limits, session time limits, and self-exclusion options to help players manage their activity. If you believe your gambling is becoming a problem, we strongly encourage you to contact our support team or visit our Responsible Gaming page for guidance on self-assessment tools, cool-off periods, and referrals to professional support organisations.

zg99 strictly enforces its 21+ age policy. We operate age verification checks and will immediately suspend any account found to be operated by a person under the age of 21. Any winnings accumulated in such an account will be forfeited in full.

🚫 Prohibited Activities

The following activities are strictly prohibited on the zg99 platform. Engaging in any of these activities may result in immediate account closure, permanent ban, and legal action where applicable:

• Fraud, money laundering, or any attempt to use zg99 to process the proceeds of illegal activity.
• Use of bots, automated software, artificial intelligence tools, or any other unfair technical advantage.
• Collusion with other players or the manipulation of game outcomes through coordinated strategies.
• Exploiting software bugs, glitches, or errors to gain an undue advantage. Any winnings resulting from such exploitation will be voided.
• Harassment, abusive language, or threatening behaviour towards other players or zg99 staff.

©️ Intellectual Property

All content published on the zg99 platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, and software — is the property of zg99 or its licensors and is protected by applicable copyright and intellectual property laws. No content may be reproduced, distributed, modified, or republished without the prior written consent of zg99.

The zg99 brand name, logo, and all associated marks are trademarks of zg99. Unauthorised use of these marks in connection with any product or service that is not affiliated with zg99 is strictly prohibited.

⚖️ Limitation of Liability

To the fullest extent permitted by applicable law, zg99 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of — or inability to use — the platform or its services. This includes, without limitation, losses arising from technical failures, network outages, payment processing delays, or interruption of games in progress.

zg99 does not warrant that the platform will be uninterrupted, error-free, or entirely secure. While we implement SSL encryption and industry-standard security measures, no digital system can guarantee absolute security. We recommend that players use strong passwords and enable any two-factor authentication options made available.

📝 Amendments to These Terms

zg99 reserves the right to revise, update, or replace these Terms at any time without prior notice. Revisions take effect immediately upon publication on this page. The "Last Updated" date at the top of this document reflects the date on which the most recent revision was made.

It is your responsibility to review these Terms periodically. If you do not agree with any amendment, you must stop using the platform immediately. Continuing to use zg99 after any amendment constitutes your binding acceptance of the revised Terms.